The OSU Service Desk can help resolve a majority of Kaltura issues. Give them a call, submit a ticket, or get help in person!
Alternatively, take a look at some of the common issues folks experience with Kaltura:
- Known Issue: "Access Denied" error when attempting to access Kaltura video
- Known Issue: Edited Kaltura video will not process
- Known Issue: Kaltura Capture screen recorder crashes
- Known Issue: Can't play Kaltura media/video through Canvas using Safari
- Known Issue: Cannot run Kaltura Capture on MacOS
- Known Issue: Kaltura video player not loading