This is a concern. We will provide pedagogical support and strategies for managing distractions. Executive Counsel will look at a statement or guidelines for use of personal devices in the classroom.  Refer to our resources on pedagogical considerations.

There is no mandate to use Top Hat; we are recommending that it become the centrally supported system. Instructors may continue to use Turning, although support from Academic Technology will be lower priority.

Connectivity: As to be expected WiFi and Cellular Data connectivity are not always perfect. Because Top Hat relies on internet access we have come up with numerous ways to address connectivity issues that may arise. For small groups of students or individuals experiencing connectivity issues there are four safe-guards for which faculty will not need to make any changes themselves.

1. Offline-Mode: Offline mode will hold student responses until the connectivity becomes stable.

2. SMS-Mode: Students may text their response to the number on screen if they have lost connection and cannot response over the web. The exception is that this will not accommodate click-on-target questions.

3. Auto-Web Retry: If a student attempts to submit the answer and the connectivity is preventing the answer from being recognized, Top Hat will automatically make continuous attempts to submit the answer until a connection has been restored and the answer has been submitted. This is true even after lecture has ended. *This must be turned on by Top Hat. Faculty can use the live chat to have this done quickly and easily.

4. Low Bandwidth Mode: This prevents slides from mirroring on student devices and only pushes the questions, making Top Hat require significantly less data usage. This feature must also be requested to be turned on. Live chat will typically be the fastest solution as well.

Faculty transitioning from Turning Point to Top Hat are accustomed to being able to edit their slides without it impacting the in-class questions they have prepared. Though slides cannot be edited in Top Hat, the edited version can easily be re-uploaded with minimal impacts.

When re-uploading, you have one of two options:

  • The first is that the system should keep questions in the same place they were, if the title heading is the same, but if there are questions in-between slides, and those original slides were deleted before reuploading the PPT, it will keep those slides as placeholders and preserve the original order (instructor needs to double-check order).
  • The second option is that all of the slides will be pushed to the end of the lecture and you will need to drag and drop them where you would like them to be.

See this Top Hat guide on Managing Slide Presentations.

Questions on the fly are created with downloadable tool called the Presentation Tool. Previous setup and installation has to be done before one can use the tool. For professors who want to use the Presentation Tool to most closely resemble Turning Point Anywhere it should be preloaded on podium computer in the classroom.

There are only 3 question types to select from: multiple choice, word answer and numeric answer. Once the instructor asks a question it is created within the course, however, it won’t be associated with a specific lecture. Afterward (after class / in office), the instructor can log into Top Hat and assign points/correct answer per question and drag and drop the question into the specific lecture. Points will be accumulated in the column for that specific lecture. 

An instructor can use the Presentation Tool, but mainly teach through Top Hat by switching between the two.

It is very important students register their Top Hat account with the correct email address. Only the OSU email address will synchronize student's grades to Canvas. To ensure this, students should only join Top Hat from the email invitation sent out to the class rosters before the term begins. Students should not attempt to create Top Hat accounts without the invitation. Doing so can adversely affect the integration between their Top Hat account and Canvas account.

Clicker support: If you get stuck anywhere in the process please feel free to email for assistance / to make an appointment.


You must register your clicker on Canvas before using it in class.

  • Go to Canvas
  • Login with your OSU ONID username and password.
  • Navigate to the left sidebar menu of the Canvas dashboard.
  • Click on Account > Settings > Turning Clicker Registration
  • If you are prompted again, login with ONID username and password.
  • Click on Getting Started
  • Enter your subscription code in the field provided, click Redeem, then Continue.
  • Enter the Clicker ID in the field provided, click Add, then Continue.
  • The check confirms you are connected to your LMS!

To add a license:

  • Click on the box, type the license code on your card, click Redeem.

To add a device:

  • Click on the box, type device ID, click Add.

Under Profile you should now see green checkmarks beside each item (License, Clicker, Learning Management System).

Go to Canvas:

    -Navigate to the left sidebar menu of the Canvas dashboard.

    -Click on Account > Settings > Turning Clicker Registration

    -Login using your OSU ONID username and password.

•           Click on the box, type the license code on your card, click Redeem.

•           If you need to purchase a license, click Purchase License.

•           Scroll down to a circle logo that says “Five Year Turning Account License”, click on that.

•           Click on “Add to Cart” and go to your cart in the top right hand corner.

•           Click “Checkout” and enter your credit card information.

•           Click “Review Order”, make sure it is $30 for Five Years and complete the purchase.

•           Then click on “Back to Turning Account” on the top.

•           You now see a green checkmark next to license.

Then contact your instructor and inform them to update their Participant list, they may or may not do so based on their instructional policy.

Each class using clickers is assigned a different channel. Your clicker must be on the correct channel to send responses.

  • Press any button to turn on your clicker
  • Press the channel button
  • Enter the channel number
  • Submit the channel number either by clicking the channel button again or by pressing "OK" using the LCD screen prompts on the QT device. And the light will turn green if the channel matches.

We do not allow multiple students to share a single clicker. By implementing this policy we aim to avoid confusion with the Turning Technologies software – which receives your responses – and Canvas which assigns point values to your name. Sharing clickers results in clicker points being misallocated to students; in most cases you – and your friend – will not receive any points from a shared clicker.

What if I have a question about clicker points on Canvas?

Most instructors have their own policy regarding clicker points on Canvas. Please consult your instructor’s course syllabus for exact information. When asking your instructor about clicker points, be prepared to have your device ID handy.

What if my clicker isn’t functioning properly?

Email to make an appointment, where we can test your device.

When your response is received your clicker will display a checkmark underneath your answer as a confirmation.

There is also a “toolbox” option on all clickers. Responses cannot be sent from within the toolbox. When in doubt press the back arrow repeatedly to exit to the main screen before submitting an answer.



Your QT clicker may look slightly different in appearance from another student’s due to different firmware versions. For those who still have NXT clickers, there are currently as many as three different firmware versions around campus; all of which are valid. Such differences include:

  • Checkmark response confirmation vs. smiley response confirmation
  • Backlit LCD screen
  • Multi-directional buttons vs. bi-directional buttons surrounding the submit button

For QT clickers, you should have the checkmark response, backlit screen and multi-directional buttons.

If a student uses both the physical clicker and the ResponseWare app (alternates between them) during one session (class), the software will kick one of the devices (usually the physical clicker) out.

The instructor can merge them in the event this happens accidentally. But we would emphasize the need to use only one device during a session.

To merge these go to the Manage tab > Results Manager, scroll down to the Unassigned Devices section, click on device, then on the right panel labeled "Unassigned Device View", select Choose Participant.

If you are on Mac OS and using two screens or external display and cannot see the showbar when polling, try the following steps and test each time to determine which setting actually works for your system.

1. Try the refresh button each time before resetting the session.

2. In PowerPoint

  • Preferences
  • Slideshow
  • Uncheck "Always start Presenter View with 2 displays"

3. In PowerPoint

  • Choose the Slide Show tab on the ribbon.
  • Select Set Up Slide Show.
  • Under Show type, choose Browsed at a kiosk (full screen)
  • Click OK.

4. Go to Mission Control settings to turn OFF "Displays have separate spaces", which removes the Mac menu from the external display. You will need to logout/in for this to take effect.

Simply add the clicker to a requisition for your class that you submit via the Beaver Store website, just like you would with other course materials.  

You can indicate “clicker” and use this ISBN: 9780998819112

How to stop PowerPoint from automatically starting a slide show in Presenter View:

  • On top menu bar, click on the [Slide Show] ribbon.
  • In the Monitors group, uncheck [Use Presenter View].
  • Then close PowerPoint and open again for the settings to take/refresh.

This way the Turning Point show bar will display on your screen and mirror to what students see on the projector, instead of manually dragging the menu onto the project screen.