If Canvas or any of the services integrated with it are unavailable, we report it here. This can help Canvas users determine if there was a system-level issue that prevented students from accessing or submitting resources on Canvas.
May 10th, 2017:
Kaltura, Disruption of Service. At approximately 9:20 this morning, Information Services became aware of an interruption in service with Kaltura, our cloud media hosting provider. At 9:40, the situation appears to have resolved itself.
The disruption impacted:
- Canvas video/media
- Live streaming (live.oregonstate.edu and webcams)
This incident was not unique to OSU; other Kaltura clients on the West coast were also impacted by the disruption in service.
February 28, 2017:
At 9:40 AM PST, Canvas users in US-hosted accounts began to experience significant slowness and error messages in Canvas. Automated monitoring alerted the Canvas DevOps team immediately, and an influx of Support tickets confirmed that the issue was widespread and impacting users in a meaningful way.
DevOps quickly worked through their protocol for triaging critical system issues. They ruled out everything to do with Canvas itself and noted signs of system stress that pointed to a problem in the Amazon Web Services (AWS) hosting environment. They also noticed problems with many non-Canvas websites and web applications that are also hosted on AWS. About this time, AWS confirmed that the problem was on their side with the first of a series of updates on their own status page. Canvas services were restored by approx. 3:00 pm PST.