If a student uses both the physical clicker and the ResponseWare app (alternates between them) during one session (class), the software will kick one of the devices (usually the physical clicker) out.

The instructor can merge them in the event this happens accidentally. But we would emphasize the need to use only one device during a session.

To merge these go to the Manage tab > Results Manager, scroll down to the Unassigned Devices section, click on device, then on the right panel labeled "Unassigned Device View", select Choose Participant.